On Friday my landline died. I called Telstra and was informed that the problem was at their end, and it would be fixed by Wednesday the 6th at the latest, free of charge.
Yesterday (the 6th), on getting home I found that my landline was still not fixed. I called Telstra to ask what was going on but the wait to speak to someone was estimated at 15 minutes, so I hung up and decided to call this morning at work.
I arrived at work and, literally as I picked up my mobile to call them I got an SMS informing me that ‘unfortunately’ the fix to my phone line has been rescheduled to Wednesday the 13th.
I am not going to rant. I am not going to rave. I am going to call Telstra up and calmly register my displeasure. Then, once my phone line is up and running again, I will be taking my business elsewhere. I will also be looking into what is required to register a complaint with the Telecommunications Ombudsman.
That is all.
